Contact
Contact Adrails: write to the founder
Adrails is a small company and the founder reads every message. Write to thomas@adrails.ai with the workspace or ad account concerned and what you expected to happen, and the answer comes back with the right context. The documentation covers setup and the MCP server, and the security page covers access and data.
Reviewed Oct 4, 2026
01
Write to the founder
thomas@adrails.ai reaches Thomas, who founded Adrails and runs it from Dubai, United Arab Emirates. For a product question, name the workspace and, when it applies, the ad account, the campaign and the time of what you saw, so the answer can start from the right record.
For a partnership, an integration or a press request, say who you are and what you have in mind in a few lines. A reply tells you what is possible and what is not, with the reason.
- Product question: workspace, ad account, campaign and time
- Partnership or integration: who you are and what you propose
- Press: the outlet, the angle and the deadline
02
Before you write: the documentation and the security page
The documentation covers setup, the integrations, the MCP server with every tool and permission, the Tracking API, plans and billing. Most questions about how something works are answered there, with the exact limits.
The security page says which provider permissions Adrails asks for, how credentials are stored, how account writes are checked and what happens when you disconnect a provider.
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Affiliates and the brand on X
The affiliate program has its own page with the commission, the terms and the sign-up. Partners write to the same address for anything the page does not answer.
The brand publishes on X at https://x.com/adrails_ai: releases, what shipped and what changed in the platforms Adrails works on.
FAQ
Common questions
What is the fastest way to get an answer?
An email to thomas@adrails.ai that names the workspace, the ad account and what you expected. A message without context takes a round trip before anyone can look.
Is there a phone number?
No. Adrails is reached by email and on X. Product questions that need a screen are answered with a short recording or a call set up by email.
Who answers?
Thomas, the founder, reads every message. There is no ticket queue between you and the person who built the product.